Frequently Asked Questions
It is good to have your puppy become familiar with grooming as early as possible after the first set of puppy shots, usually 12-16 weeks of age. This will help him learn at an early age that grooming is a pleasant experience.
Regular grooming of your pet has two main benefits: aesthetic, and health.
Aesthetic, or pleasing to the eyes, is the most obvious reason. They look better, they appear better cared for, they have fewer and less displeasing odors, etc.
The health reasons are many as well. The skin and coat act to regulate the temperature of the body, act as a barrier to lessen or prevent trauma to the inner organs, and act as a barrier to infection. If the fur is matted, it can trap debris and infection underneath the mat which can destroy the skin’s protective abilities. Matting can also cause pain if the mats are tightly woven enough. Also, heavily matted pets can have trouble regulating their temperature, especially in the heat. Regular and timely grooming can also help with keeping a healthy balance of the pet’s natural oils in the skin as well.
Some pets grow a lot of fur on the face and around the eyes. This fur, if not kept trimmed, can damage, scratch, or irritate the eyes chronically. They can also trap debris which can do the same damage to the eyes. If left unchecked and untreated, these can lead to impaired vision or even blindness.
Yes, please do! Our salon is in high demand, which means we tend to book our days well in advance. Many of our clients have standing appointments every few weeks, so scheduling last-minute can be more difficult. The sooner you schedule with us, the better the availability will be. While we will accept walk-ins when we have time, we can’t guarantee there will be an opening.
Generally a dog’s nails need trimming every 6 weeks.
Most clients prefer to keep the same groomer. If your dog is nervous and / or you have specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer, and dog.
Approximate times for each treatment are listed on our Services page. The time taken will depend on the condition and length of your pet’s hair. We will contact you prior to the end of the treatment to advise what time you should pick up your pet.
To minimize the stress on the dogs, we prefer they be picked up as soon after they are finished, as possible.
As your pet loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your pet at their scheduled appointment time, and then come back when the treatment is finished. We are very happy to show our customers around the Spa so they can see where their pet will have their treatment. Also please feel free to give us a call any time during the treatment to find out how your pet is doing.